May was a big month for TCPinpoint: we conducted a round of user research interviews, streamlined our development processes, implemented a live chat and helpdesk, and began prototyping a more feature-rich version of the document management system. We also worked on heaps and heaps of fixes and improvements within the platform, which cumulated in a sprint to release at the end … [Read more...] about May 2018 Release Announcement
Archives for May 2018
TCPinpoint Integrated Support with Live Chat and Help Desk
One of the major takeaways from our recent round of user interviews was the need for more documentation and support on how to use and implement the platform's features. Based on that, we are implementing a number of ways to offer help and support for you and your team within the platform in an ongoing manner. Live Chat When you next log in to the TCP web app, you'll see a … [Read more...] about TCPinpoint Integrated Support with Live Chat and Help Desk